Food Traceability Case Study

The Challenge

The food processor was managing traceability through a combination of spreadsheets, paper records, and a legacy system that couldn't keep pace with growing regulatory requirements. Key pain points:

• Mock recall exercises took 3+ days to complete, far exceeding the regulatory target of 4 hours
• Batch tracking was manual, with data entered retrospectively, creating gaps in the audit trail
• Expiry date management was reactive, leading to 8-12% product waste from expired stock
• Quality test results were recorded on paper, with no automated hold/release workflow
• Supplier certifications tracked in spreadsheets with no automated expiry alerts

The Solution

Pargesoft implemented Dynamics 365 Supply Chain Management with advanced batch traceability and AI-powered quality management:

• End-to-End Batch Tracking: Every ingredient, intermediate product, and finished good tracked from goods receipt to customer delivery with full forward and backward traceability.
• Automated Quality Management: Quality orders auto-generated at critical control points. Test results trigger automated hold/release decisions via AI agent.
• FEFO Inventory Management: First Expiry First Out logic enforced system-wide with AI-powered expiry prediction and proactive markdown recommendations.
• Supplier Compliance Agent: AI agent monitors supplier certifications, auto-generates renewal requests, and blocks non-compliant suppliers from purchase orders.
• Rapid Recall System: One-click recall capability that identifies all affected batches, customers, and delivery routes within minutes.

The Results

• 100% regulatory compliance across all batch traceability and food safety requirements
• Mock recall time reduced from 3 days to under 30 minutes
• 20% reduction in product waste through FEFO enforcement and AI expiry prediction
• Quality hold/release decisions automated for 85% of test scenarios
• Supplier compliance monitoring fully automated with zero lapsed certifications since go-live