Agentic Retail Solutions
Your commerce engine never sleeps. AI agents unify every channel, optimise pricing in real-time, replenish inventory before stockouts happen, and build a living 360-degree view of every customer. Built on Dynamics 365 Commerce and Customer Insights.
The Retail Challenges Costing You Revenue
Disconnected systems, reactive pricing, and slow replenishment are leaving money on the table every day.
Fragmented Channel Experience
Separate systems for in-store, online, and marketplace create data silos that destroy the customer experience. Inventory shows available online but is out of stock in-store. Promotions run on one channel but not another. Your customers see chaos, not a brand.
Manual Pricing Decisions
Category managers manually adjust thousands of price points based on gut feeling and competitor spot-checks. By the time a pricing decision is made and deployed, the market has already moved. You are always one step behind the optimal price.
Slow Replenishment Cycles
Weekly replenishment cycles mean shelves sit empty while stock gathers dust in the wrong warehouse. Manual reorder points cannot keep up with demand variability, leading to both stockouts and overstock simultaneously across your network.
AI Agents That Run Your Commerce
Four autonomous capabilities that transform every touchpoint of retail operations.
Unified Commerce Platform
A single Dynamics 365 Commerce backbone connects in-store POS, e-commerce, marketplaces, and mobile into one real-time system. Inventory, pricing, promotions, and customer data flow seamlessly across every channel without manual synchronisation.
- Single inventory pool across all channels
- Unified promotions and loyalty engine
- Endless aisle and ship-from-store capabilities
- Real-time order orchestration
Unified Channel Performance
AI Pricing Optimisation
Pricing agents continuously analyse competitor data, demand elasticity, inventory levels, and margin targets to recommend and execute optimal price changes. Dynamic markdown and promotion scheduling maximise sell-through while protecting margins.
- Real-time competitive price monitoring
- Elasticity-based dynamic pricing
- Automated markdown optimisation
- Promotion ROI prediction and scheduling
AI Price Optimisation Engine
Demand Sensing Agents
AI models process point-of-sale data, weather patterns, local events, and social signals to generate hyper-local demand forecasts at the store-SKU level. Replenishment orders trigger automatically, ensuring the right product reaches the right shelf at the right time.
- Store-SKU level demand forecasting
- Automatic purchase order generation
- Allocation optimisation across the network
- Seasonal and event-driven adjustments
Store-Level Demand Sensing
Customer 360 Intelligence
Every interaction, purchase, return, and engagement is unified into a living customer profile. AI agents identify at-risk customers, predict next-best-actions, personalise offers, and trigger retention workflows autonomously across every channel.
- Unified customer data platform
- AI-powered churn prediction
- Next-best-action recommendations
- Personalised journey orchestration
Customer 360 Dashboard
Commerce Results That Speak for Themselves
50%
Faster Order Processing
Unified commerce and automated order orchestration cut fulfilment time in half, from click to dispatch, across every channel including ship-from-store.
4x
Inventory Turns
AI demand sensing and dynamic allocation ensure stock flows to where it sells, eliminating dead inventory while maintaining 98%+ in-stock rates.
35%
Revenue Lift
Optimised pricing, personalised offers, and reduced stockouts combine to unlock revenue that was previously lost to manual processes and channel fragmentation.
Your Path to Autonomous Commerce
A proven retail transformation methodology refined across multi-channel deployments.
Channel Audit & Strategy
We map every customer touchpoint, identify data silos, and quantify the revenue leakage from fragmentation. The AI readiness assessment establishes your baseline and defines the target state architecture.
Unified Platform Build
Dynamics 365 Commerce is configured as the single backbone for all channels. POS, e-commerce, inventory, and customer data converge into one real-time platform with consistent pricing and promotions.
Agent Activation
Pricing, demand, and customer intelligence agents go live in sequence. Each agent is trained on your historical data and validated against live performance metrics before full autonomy is enabled.
Scale & Personalise
As agents learn, personalisation deepens across every touchpoint. New store rollouts, marketplace expansions, and seasonal campaigns are orchestrated autonomously by the commerce engine.