Privacy Policy
1. Who We Are
Pargesoft Ltd ("Pargesoft", "we", "us", "our") is a Microsoft Business Applications, Data & AI Partner registered in England and Wales. Our registered office is Regal House, Office 7.47c, 70 London Road, Twickenham TW1 3QS, United Kingdom.
We are the data controller for personal data collected through this website (www.pargesoft.co.uk) and our business operations.
Data Protection Contact: privacy@pargesoft.co.uk
2. What Data We Collect
We may collect and process the following categories of personal data:
| Category | Examples | Basis |
|---|---|---|
| Identity Data | Name, job title, company name | Consent / Legitimate interest |
| Contact Data | Email address, phone number, postal address | Consent / Contract |
| Technical Data | IP address, browser type, device information, pages visited | Legitimate interest |
| Usage Data | How you use our website, tools (AI Readiness Score, ROI Calculator) | Legitimate interest |
| Marketing Data | Communication preferences, event attendance | Consent |
3. How We Use Your Data
We use your personal data for the following purposes:
- To provide our consulting, implementation, and support services
- To respond to your enquiries and contact form submissions
- To deliver AI Readiness Scores and ROI Calculator results you request
- To send marketing communications (only with your consent)
- To improve our website and user experience
- To comply with legal and regulatory obligations
4. Legal Basis for Processing
We process your personal data under one or more of the following legal bases as defined by UK GDPR:
- Consent: Where you have given clear consent for us to process your data for a specific purpose
- Contract: Where processing is necessary for the performance of a contract with you
- Legitimate Interest: Where processing is necessary for our legitimate business interests, provided these do not override your rights
- Legal Obligation: Where we need to comply with a legal or regulatory obligation
5. Data Sharing
We do not sell your personal data. We may share data with:
- Microsoft: As a Microsoft Partner, certain engagement data may be shared with Microsoft in accordance with partner programme requirements
- Service Providers: Hosting providers, email platforms, and analytics tools that process data on our behalf under data processing agreements
- Professional Advisors: Lawyers, accountants, and auditors where necessary
- Regulatory Bodies: Where required by law
6. International Transfers
Your data may be transferred to and processed in countries outside the UK, including within the European Economic Area, Turkey, and the United States (for Microsoft cloud services). Where transfers occur, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the ICO.
7. Data Retention
We retain your personal data only for as long as necessary for the purposes for which it was collected:
- Client project data: Duration of engagement plus 7 years
- Marketing contacts: Until you withdraw consent or 3 years of inactivity
- Website analytics: 26 months
- Contact form enquiries: 2 years
8. Your Rights
Under UK GDPR, you have the following rights:
- Right of Access: Request a copy of the personal data we hold about you
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your data in certain circumstances
- Right to Restrict Processing: Request limitation of processing
- Right to Data Portability: Receive your data in a structured, machine-readable format
- Right to Object: Object to processing based on legitimate interests or direct marketing
- Right to Withdraw Consent: Where processing is based on consent, withdraw at any time
To exercise any of these rights, contact us at privacy@pargesoft.co.uk. We will respond within 30 days.
9. Cookies
Our website uses cookies to enhance your experience. For detailed information about the cookies we use, please see our Cookie Policy.
10. Security
We implement appropriate technical and organisational measures to protect your personal data, including encryption, access controls, and regular security assessments. As a Microsoft Partner, we adhere to Microsoft's security and compliance standards for partner organisations.
11. Complaints
If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
ICO: ico.org.uk/make-a-complaint
Telephone: 0303 123 1113
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
13. Contact Us
For any questions about this Privacy Policy or our data practices:
Email: privacy@pargesoft.co.uk
Post: Data Protection, Pargesoft Ltd, Regal House, Office 7.47c, 70 London Road, Twickenham TW1 3QS, UK
Phone: +44 (0) 7444 76 74 85