Training & Enablement
The most powerful ERP in the world is useless if your people cannot use it. Our training programmes are designed for the agentic era — teaching your team not just how to use Dynamics 365, but how to collaborate with AI agents, leverage Copilot, and continuously improve autonomous workflows.
Training Programmes
Structured learning paths for every role — from end users to system administrators
Role-Based Training
Tailored curricula for finance teams, warehouse operatives, sales professionals, customer service agents, and managers. Each programme focuses on the specific screens, workflows, and AI features that the role uses daily — no wasted time on irrelevant modules.
Copilot Mastery
Dedicated workshops that teach every user how to get the most from Microsoft Copilot across Dynamics 365, Teams, Outlook, and Excel. From basic prompting techniques to advanced multi-step workflows — your team learns to treat Copilot as their personal AI assistant.
Admin Certification
Intensive programme for system administrators covering environment management, security configuration, data entity management, batch job scheduling, and AI agent administration. Graduates are fully certified to manage your Dynamics 365 estate independently.
Train-the-Trainer
Build internal training capability that scales. We certify your super-users as trainers — equipping them with course materials, training environments, assessment tools, and facilitation skills to onboard new team members long after our engagement ends.
Flexible Delivery Formats
Choose the format that works best for your team, schedule, and learning style
Classroom Training
Our trainers come to your premises for immersive, hands-on sessions using your live Dynamics 365 environment. Ideal for go-live preparation, large teams, and organisations that want face-to-face engagement with real-time Q&A.
- Hands-on with your live environment
- Full-day or half-day sessions
- Up to 20 participants per session
- Customised to your business processes
- Printed quick-reference guides included
Live Online Workshops
Instructor-led virtual sessions via Microsoft Teams with screen sharing, breakout rooms, and interactive exercises. Perfect for distributed teams, remote workers, and multi-site organisations that need consistent training across locations.
- Live instructor via Microsoft Teams
- Interactive exercises & breakout rooms
- Recorded sessions for later review
- Flexible scheduling across time zones
- Digital course materials & certificates
Self-Paced Learning
Access our on-demand learning platform with video tutorials, hands-on labs, knowledge checks, and completion certificates. Learners progress at their own pace, with AI-powered recommendations for what to study next based on their role and progress.
- 200+ video tutorials & walkthroughs
- Hands-on sandbox environments
- Knowledge checks & assessments
- AI-powered learning path recommendations
- Completion certificates & badges
Training for the Agentic Era
Traditional ERP training teaches people to click buttons. Our training teaches people to collaborate with AI — a fundamentally different skill set that determines whether your agentic investment delivers returns.
- Prompt Engineering: How to write effective Copilot prompts that get accurate, useful responses first time
- Agent Collaboration: Understanding what AI agents do, when to trust their outputs, and when to override
- Workflow Design: Teaching power users to design and modify autonomous workflows using Power Automate
- Data Literacy: Reading dashboards, interpreting AI-generated insights, and making data-driven decisions
- Continuous Improvement: How to identify new automation opportunities and feed them back to IT
Measuring Training Effectiveness
We do not just deliver training and walk away. Our measurement framework ensures your investment translates into real productivity gains.
- Pre/Post Assessment: Knowledge tests before and after training to measure learning gains objectively
- System Usage Analytics: We track Dynamics 365 login frequency, feature adoption, and Copilot usage rates
- Support Ticket Trends: Monitor whether training reduces how-to support tickets (target: 60% reduction)
- Process Efficiency: Measure time-to-complete for key business processes before and after training
- Satisfaction Surveys: Net promoter scores from training participants to continuously improve content
How We Engage
A structured approach from needs analysis to ongoing enablement
Training Needs Analysis
We assess your team's current skill levels, identify knowledge gaps, and map required competencies to specific roles. The result is a prioritised training plan aligned to your go-live timeline or continuous improvement goals.
Content Customisation
Course materials are customised to your Dynamics 365 configuration, business processes, and terminology. Learners see their own screens, their own data, and their own workflows — not generic examples from a textbook.
Delivery & Practice
Training is delivered in the format you choose — on-site, virtual, or self-paced. Every session includes hands-on practice time in a dedicated training environment, so learners build muscle memory before going live.
Reinforcement & Support
Post-training support includes drop-in clinics, refresher sessions, and ongoing access to the self-paced academy. Our train-the-trainer graduates continue the enablement internally, ensuring knowledge grows with your organisation.