Experience intelligent customer engagement

Today, the process of engaging customers can’t be one-size-fits-all. It needs to be adaptive across all touch points and within the context of who your customer is and what they are doing. Intelligent customer engagement enables your company to build customer trust, loyalty, and insight, while also enabling your sales, service, and marketing professionals to be as productive as possible. With customer engagement by Microsoft, we help your company deliver exceptional customer experiences.

We help you make every customer engagement an intelligent one, so you can sell effectively, care everywhere, and market smarter.

Create more opportunities for your sales force

The sales capabilities of Microsoft Dynamics CRM automate your sales processes to boost productivity, gain key insights, streamline sales cycles, and reduce costs, featuring a highly intuitive interface and Microsoft Office—embedded capabilities.

Care everywhere

Every interaction matters in customer service. Earn loyalty, empower agents, and stay agile with a single, unified customer experience.


Microsoft Dynamics Marketing is an integrated marketing resource management solution for marketing operation, planning, execution, and analytics across all channels—email, digital, social, SMS, and traditional.

Social for everyone

People are sharing more than ever before. Microsoft Social Engagement has the tools to help you be strategic in the social media world.

CRM solutions for small and medium businesses

Microsoft Dynamics CRM Online offers a mobile solution powered by the Microsoft Cloud to help small and medium businesses manage contacts, nurture leads, drive sales and amaze customers. It’s easy to use and affordable, with the power to support the ambitions of your growing business.

What is Microsoft Dynamics CRM Online?

Microsoft’s online customer relationship management solution provides secure, reliable access to detailed account information, streamlined business processes, collaborative tools and much more, all within one easy-to-use platform in the Microsoft Cloud. Build loyal and profitable customer relationships through better customer intelligence and personalized experiences.

We understand you have your own unique needs and have limited resources. A business solution from Microsoft that includes Dynamics CRM Online can help small and medium businesses thrive.