Dynamics 365 Customer Voice
Empower your organization to quickly collect and understand omnichannel feedback at scale to build better customer experiences.
![Dynamics 365 Customer Voice](https://pargesoft.co.uk/storage/2023/07/Dynamics-365-Customer-Voice.png)
Listen to every customer
![Listen to every customer](https://pargesoft.co.uk/storage/2023/07/Listen-to-every-customer.png)
Easily collect data from desired audiences; Scale customer, employee, or market data collection with continuous data updates, branching, and emoticon responses to track your business performance and customer satisfaction.
Create robust and flexible personalized surveys; Deliver engaging surveys with ready-to-use templates that include question sets, workflows, and branding customization such as colors, images, and text formatting.
Gather feedback across engagement channels; Track your customer satisfaction through email, text, web, QR code, and mobile feedback collection.
Optimize outreach at the right time; Decide when and where to send surveys in the customer journey through automation with Microsoft Power Platform (Power Apps and Power Automate).
Uncover deeper insights
![Uncover deeper insights](https://pargesoft.co.uk/storage/2023/07/Uncover-deeper-insights.png)
Understand what matters most; Create and track the customer satisfaction metrics critical to your business, such as Net Promoter Score and satisfaction over time.
Uncover valuable insights; Visualize insights in the customer profile dashboard, built on Power BI, to evaluate impact and perception.
Connect and share learnings across departments; Integrate feedback across your business applications (Dynamics 365 Customer Service, Sales, Marketing, Field Service, and Customer Insights) to align insights and decisions.
Build unified customer profiles; Ensure a complete understanding of customers in a true 360-degree view by using Customer Insights with Dynamics 365 Customer Voice.
Take proactive action
![Take proactive action](https://pargesoft.co.uk/storage/2023/07/Take-proactive-action.png)
Accelerate response time; Combine real-time survey responses with data from your customer data platform to proactively identify actionable insights.
Tailor future interactions; Intelligently pinpoint and visualize the areas of improvement needed to drive effective engagement across touchpoints.
Make data-driven decisions; Set triggers within your business processes to automatically alert you and predict when customers need attention.
Close the feedback loop; Improve customer experiences through real-time follow-up actions in customer journey orchestration within Dynamics 365 Marketing.