Microsoft Dynamics 365 Customer Service

Earn customers for life


Differentiate your brand with Microsoft Dynamics 365 Customer Service. Built-in intelligence delivers faster, more personalized service and adds value to every interaction.

 
 

Omnichannel capabilities for Dynamics 365 Customer Service


Empower your agents to interact seamlessly with customers in real time through Chat for Dynamics 365, mobile text messaging with SMS (in preview), or AI-assisted service with your own Microsoft Bot Framework bot (in preview).

Customer Service—even better with Dynamics 365 integrated customer service solutions


Deliver an exceptional omnichannel experience across all channels with integrated customer service solutions.

News

May 26, 2020
Dynamics 365 Customization - Remove Related Tab on Form

Dynamics 365 Customization – Remove Related Tab on Form

Dynamics 365 Customization – Remove Related Tab on Form ; After the Dynamics 365 Wave 1 2020 release, the routing menu on the left has been […]
May 25, 2020
Empower business users with custom UX controls

Rapid application development with Microsoft Power Platform & Azure

This year, at Build, we have an incredible 31 sessions covering Power Platform and Azure. This volume of sessions at a professional developer conference is a […]
November 14, 2019
Microsoft Dynamics 365 Business Central Incoming Documents

Microsoft Dynamics 365 Business Central Incoming Documents

Microsoft Dynamics 365 Business Central Incoming Documents; Some business transactions are not recorded in Business Central from the outset. Instead, an external business document comes into […]

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