Microsoft Dynamics 365 Customer Service

Earn customers for life


Differentiate your brand with Microsoft Dynamics 365 Customer Service. Built-in intelligence delivers faster, more personalized service and adds value to every interaction.

 
 

Omnichannel capabilities for Dynamics 365 Customer Service


Empower your agents to interact seamlessly with customers in real time through Chat for Dynamics 365, mobile text messaging with SMS (in preview), or AI-assisted service with your own Microsoft Bot Framework bot (in preview).

Customer Service—even better with Dynamics 365 integrated customer service solutions


Deliver an exceptional omnichannel experience across all channels with integrated customer service solutions.

News

November 14, 2019
Microsoft Dynamics 365 Business Central Incoming Documents

Microsoft Dynamics 365 Business Central Incoming Documents

Microsoft Dynamics 365 Business Central Incoming Documents; Some business transactions are not recorded in Business Central from the outset. Instead, an external business document comes into […]
November 13, 2019
Working with Business Central

Working with Business Central

Working with Business Central; When performing business tasks, you interact with data in different ways, such as creating records and entering data, sorting and filtering data, […]
November 12, 2019
Intelligent Insights with Business Central

Intelligent Insights with Business Central

Intelligent Insights with Business Central; As a user of Business Central online, you have full access to scenarios that are based on the intelligent cloud, such […]

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