Microsoft Dynamics 365 Business Central

Comprehensive business management. Connect sales, service, finance, and operations to work smarter, adapt faster, and perform better.

Adapt as your business grows

Take your business on the go; Work wherever your business takes you, with full capabilities on desktop, tablet, or mobile, on premises or in the cloud, across Windows, macOS, Android, and iOS devices.

Rapidly deploy in the cloud or on premises; Remove organizational silos with one comprehensive solution that runs where you need it, offering the same user experience and rapid deployment, go-live, and onboarding in the cloud or on premises.

Be ready for growth; Scale and perform as you grow using modern technologies built on the Microsoft Cloud, such as machine learning, IoT, and generative AI, to help you adapt to market dynamics.

Store and transmit data across your systems; Take control of your mission-critical business data and help protect it from unauthorized access with automatic Microsoft datacenter encryption.

Extend the solution with industry-specific apps; Get purpose-driven extensions, such as Shopify Connector, from the Microsoft AppSource business applications marketplace to meet your unique vertical or business-specific requirements.

Tailor the software to your needs; Get support for 47 languages, localization in more than 130 countries and regions, and no-code user-interface changes, and extend the solution using Microsoft Power Platform.

Work smarter and faster

Get insights within the flow of business; Access business intelligence when and where you need it, with real-time dashboards and KPIs for each user role.

Drive continuous process optimization; Improve outcomes and productivity with real-time system suggestions, based on historical data, to guide employees through workflows.

Automate workflows and processes; Optimize performance using easy-to-create workflows, customizable Microsoft Power Apps and Power Automate templates, audit trails, enterprise-level security, and AI.

Accelerate product introductions using AI; Bring new products to market faster and easier with AI-generated product descriptions. Choose the attributes to highlight, as well as preferred tone and length, and publish seamlessly to Shopify.

Connect your data with Microsoft 365; Link your business data with productivity tools such as Microsoft Outlook and Excel to improve the customer and employee experience with workflows such as quote-to-cash.

Respond to inquiries faster; Stay connected and simplify work by installing the Business Central app in Microsoft Teams to share business data within your Teams chats.


Activate financial and business insights

Take control of financial data; Better manage your cash flow, bank reconciliations, fixed assets, budgeting, and project costing while shortening cycle times with the late payment–prediction extension.

Easily synchronize company records and data;  Save time by copying and synchronizing one company's setup records (such as chart of accounts) and master data (customer, vendor, and items) to another company in the same environment.

Expand into global markets; Use Business Central in more than 130 countries and regions, with support for multiple currencies, exchange rates, consolidations, intercompany transactions, and localized tax regulations.

Accelerate financial closing and reporting; Reduce month- and year-end closing times with connected general ledger, accounts receivable, payables, and fixed-assets data. Streamline approval workflows using Power Automate.

Maximize financial visibility; Use built-in reports, Excel, or Microsoft Power BI and unlimited data dimensions to get real-time cash flow, identify financial patterns, analyze trends, and improve business planning.

Make more profitable financial decisions; Connect reports, charts, and Power BI data from accounting, sales, purchasing, and inventory teams to get accurate insights and make financial decisions with confidence.


Accelerate sales processes

Prioritize leads based on revenue potential; Keep track of customer interactions and get guidance on the best upsell, cross-sell, and renewal opportunities throughout your sales cycle.

Offer flexible pricing and discounting; Create flexible pricing and discount structures for individual customers and groups of customers.

Deliver on promised customer outcomes; Track customer agreements to quickly access details about prices, discounts, delivery dates, product availability, and fulfillment status.

Improve cash management; Increase your cash flow by rightsizing inventory and maximizing the lifespan and governance of asset capitalization.

Enhance the customer experience; Further improve your customer experience by connecting your Business Central data with Dynamics 365 Sales.

Seamlessly connect with Shopify; Create a better e-commerce shopping experience with Shopify and Business Central. Synchronize products, inventory levels, customer information, orders, and returns/refunds.

Deliver exceptional customer service

Transition smoothly from sales to service; Automatically register shipped goods as service items and keep the required details in one place so both sales and service teams can respond quickly to inquiries.

Track customer returns and repairs; Offer full replacements or simple repairs, with parts and labor charges in one service order. Boost loyalty by providing spare equipment to customers awaiting service.

Live up to your service promises; Effectively assign personnel to work orders and get an overview of service tasks and workloads. Keep track of service agreements to deliver reliable service to your customers.


Facilitate project success

Improve project costing and accounting; Better manage projects using timesheets and advanced job costing and reporting. Develop and modify detailed budgets to help ensure project profitability.

Optimize resource levels; Manage resource utilization by planning capacity and sales. Track customer invoicing against planned or actual costs on orders and quotes.

Drive profitability with project insights; Get real-time business intelligence on project status, profitability, and resource-utilization metrics.

Enhance project team productivity; Enable employees to do their best work by implementing role-based access, ensuring that project managers, team members, and warehouse workers are following the processes for their specific jobs.


Drive supply chain optimization

Improve supplier engagement; Build better relationships with suppliers and convert the best offers to orders. Ensure compliance with internal and external policies by implementing process governance and approvals.

Get a holistic view of your inventory; Use one or multiple costing methods for inventory items, and easily move items between locations to control the quantity on hand using cycling counting.

Predict stock replenishment; Replenish inventory based on actuals, demand, and availability using built-in intelligence, sales forecasts, and expected stock-outs to automatically create purchase orders.

Fine-tune your inventory tracking; Keep track of variations in color, units of measure, shelf life, and other attributes to improve inventory tracking throughout the product lifecycle, from demand planning to customer service.


Optimize warehouse management

Improve organization within storage facilities; Set up bins and zones in Business Central to reflect the layout of your warehouse, including its racks and shelves.

Streamline receiving and capacity; Use a template to determine the best placement of items based on type, size, and bin capacity.

Expedite docking and shipping; Optimize your space and the picking process. Speed up shipments and reduce friction by enabling cross-docking.

Connect customers and operations; Use real-time data on every item’s zone, bin, and quantity to better fulfill your customers’ orders.

Provide optimal manufacturing outputs

Produce within supply and capacity restraints; Implement manufacturing processes according to plan, even in agile and complex environments.

Create detailed bills of materials; Define raw materials, subassemblies, or resources as a bill of materials that comprises a finished product or a kit.

Support assembly-to-order; Capture special requirements within a bill of materials and pull directly from the quote and sales order during the assembly-to-order process.

Use production orders or more complex processes; Register consumption and output across multiple bills of materials and routes. Reconcile scrap or deviations in consumption and output.




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