Microsoft Dynamics 365 Field Service

Deliver quality, proactive field service


Optimize your field operations with built-in intelligence, remote monitoring, and tools that enable your technicians to deliver quality work—all available through Dynamics 365 Field Service

 
 
 

Be more proactive and efficient

Detect, diagnose, and solve problems with IoT and predictive technology—before customers realize there’s an issue.
Automatically create and schedule work orders, dispatch technicians with the right skill sets and equipment, and enable them to access customer information from their mobile devices.
Go from scheduled services to just-in-time predictive maintenance; repair, clean, and replace parts only when needed.
 
Detect and resolve service issues remotely

Prevent service calls by remotely detecting and resolving issues using the Internet of Things (IoT).
Transform your field service operations

Improve first-time fix rates with heads-up, hands-free video calling that allows field technicians to share what they see and get immediate help from offsite experts.
Optimize your resources

Increase productivity and profits by fitting in more appointments per day with optimized routes and assignments, and give technicians complete customer and job data on their mobile devices, even while they’re offline.
Exceed customer expectations

Keep customers informed and empowered with self-service portals, proactive updates, and real-time technician tracking.

News

November 14, 2019
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