Dynamics 365 Remote Assist
Empower first-line workers to solve problems in real time with Dynamics 365 Remote Assist on HoloLens, Android, or iOS devices.
![Dynamics 365 Remote Assist](https://pargesoft.co.uk/storage/2023/07/Dynamics-365-Remote-Assist.jpg)
Solve problems in real time
![Solve problems in real time](https://pargesoft.co.uk/storage/2023/07/Solve-problems-in-real-time.jpg)
Collaborate with remote experts in real time; Support technicians using video, screenshots, and mixed-reality annotations.
Deploy across multiple devices; Take advantage of existing iOS and Android devices by sharing live video feeds and capturing instructions using 2D annotations.
Enable external one-time calls; Provide assistance to external customers or vendors by inviting them to join a mixed-reality call in real time.
Bring critical information into view
![Bring critical information into view](https://pargesoft.co.uk/storage/2023/07/Bring-critical-information-into-view.jpg)
Access documentation when you need it; Browse and view service-related documentation independent of a video call—get the right information at the right time.
Move virtual documents to the real world; Place PDF or JPG files into real-world scenarios using HoloLens, or share them on mobile devices.
Use built-in analytics to improve processes; Gain visibility into operational efficiencies and determine process improvements with Dynamics 365 Remote Assist call metrics.
Walk the site without being on location
![Walk the site without being on location](https://pargesoft.co.uk/storage/2023/07/Walk-the-site-without-being-on-location.png)
Avoid travel and reduce delays; Share a real-time view of your environment from anywhere on HoloLens, Android, or iOS devices with remote collaborators to avoid travel and reduce delays.
Record calls and capture critical information; Document calls and important details for future reference and faster resolution, and connect information to a booking or work order by integrating with Dynamics 365 Field Service.
Monitor assets’ condition; Capture photos and videos of assets to track their condition over time, and view captured asset data from Dynamics 365 Remote Assist for validation.
Simplify business processes; Create and trigger automated workflows based on captured asset data to simplify your business processes.