Dynamics 365 Remote Assist
Empower first-line workers to solve problems in real time with Dynamics 365 Remote Assist on HoloLens, Android, or iOS devices.
Solve problems in real time
Collaborate with remote experts in real time; Support technicians using video, screenshots, and mixed-reality annotations.
Deploy across multiple devices; Take advantage of existing iOS and Android devices by sharing live video feeds and capturing instructions using 2D annotations.
Enable external one-time calls; Provide assistance to external customers or vendors by inviting them to join a mixed-reality call in real time.
Bring critical information into view
Access documentation when you need it; Browse and view service-related documentation independent of a video call—get the right information at the right time.
Move virtual documents to the real world; Place PDF or JPG files into real-world scenarios using HoloLens, or share them on mobile devices.
Use built-in analytics to improve processes; Gain visibility into operational efficiencies and determine process improvements with Dynamics 365 Remote Assist call metrics.
Walk the site without being on location
Avoid travel and reduce delays; Share a real-time view of your environment from anywhere on HoloLens, Android, or iOS devices with remote collaborators to avoid travel and reduce delays.
Record calls and capture critical information; Document calls and important details for future reference and faster resolution, and connect information to a booking or work order by integrating with Dynamics 365 Field Service.
Monitor assets’ condition; Capture photos and videos of assets to track their condition over time, and view captured asset data from Dynamics 365 Remote Assist for validation.
Simplify business processes; Create and trigger automated workflows based on captured asset data to simplify your business processes.